Refunds & cancellation

Refund window

[REFUND WINDOW: Andy to confirm number of days, qualifying purchases and the start of the window.]

Before sales open, this page will state the refund window for monthly and annual plans, the treatment of consumed AI points and separate point purchases, and any renewal-specific conditions. Mandatory consumer rights will continue to apply.

How to request help

Planned product support: [SUPPORT EMAIL]. Include your account email and order reference. Do not send your password, model API key, card details or buyer conversations.

Paddle is the planned Merchant of Record. Once active, billing and refund assistance will also be available through its verified buyer support route: Paddle buyer support. Final merchant details, links and request handling will be confirmed after onboarding.

Canceling renewal

The planned account billing page will offer a cancellation route through the payment provider. Uninstalling the extension does not cancel a subscription. Cancellation stops future renewal according to the conditions shown at purchase; it does not by itself request a refund. Access through the paid period and any exceptions will be confirmed before sales begin.

Points and account access after a refund

[Confirm partial refunds, unused versus consumed points, annual plan proration, processing times, payment method handling and the effect on access. These rules are not implemented.]

A refund or subscription expiry will not remove your locally stored product and knowledge libraries or their import/export tools.